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FAQ's

What can I do if I have a faulty G7th capo?

If you have a defective capo we will replace it free of charge, anywhere in the world*. All we ask is that you return it to us at the address below.
To register your warranty online click here.
You can also register by post if you prefer. *The warranty covers any manufacturing fault or failure of the mechanism during normal use. It is not an insurance policy and does not cover any misuse or accidental damage.

 

Where can I find my nearest G7th capo stockist?

Click here to use the store locator

 

Can I use a G7th capo on both an acoustic and electric guitar?

Yes, you can use any of our steel string capos on both acoustic and electric guitars.

 

Will G7th acoustic/electric capos work on my classical guitar?

The vast majority of classical guitars have a flat, wide fingerboard - G7th makes a dedicated Classical capo in each of its ranges for this instrument. 
Look for Classical models on this page.

 

How do I attach a replacement bar rubber to my capo?

First, make sure you have removed any excess glue and rubber from the capo. Then simply stick the new one in place using a cyanoacrylate-based super glue.

 

What's the best solution for capoing a 12-string guitar?

For almost all 12 string guitars we recommend the either the Newport 12 string capo or the Heritage 12 string capo, both with our brand new Compensated String Pad.

 

Can you make one-off / custom capos using G7th technology?

No, sorry!
The tooling costs for each model runs into tens of thousands of dollars, making them suitable only for volume production.
BUT If you would like your own one-off laser engraved G7th capo Click Here. 

 

My guitar has a nitrocellulose finish. Is my G7th capo safe to use on it?

A nitro-cellulose finísh should be a pretty durable one. However, the danger occurs when it is exposed to additives or release agents which can be used in the processing of rubber components - these can soften and mark the finish.

We use high-quality silicone rubber on our capos and the components are cleaned before use. We would not expect you to have any problem with the rubber components used on our capos but would recommend that you don’t leave the capo on the guitar when you aren’t using it. This isn’t good for the capo either!

 

Where are G7th capos manufactured?

All of our capos are manufactured to the highest quality in our factories in China. We have a longstanding relationship with the factory teams and visit them regularly.

If you've ever wondered why there are no cheap copies of the Performance capos, it's because the clutch is extremely difficult to manufacture and no one has managed to replicate it! That speaks to the level of quality consistently produced there.

 

How do I track an order that I placed on this site?

You can view the status of an order by logging in to your account. You will need your email address, and the password you entered when you placed your order.

 

Does my capo carry a manufacturers warranty?

Yes, a Lifetime Warranty (25 years in Germany). 
If your G7th capo develops a fault, click here.