G7th Warranty Claim Form

Lifetime Warranty Details, Terms & Conditions

Our free lifetime warranty covers any manufacturing fault or failure of the mechanism during normal use. It is not an insurance policy; here are some examples of what is not covered by the warranty:

- Misuse or accidental damage
- Wear and tear (e.g. rubber components will inevitably wear out eventually with heavy use)
- Plating and painted finishes

While we reserve the right to ask that faulty products are returned to us, it may be possible to process claims with photo evidence only.

Warranty replacements will still incur customs/duties charges that are the recipient's responsibility. All you would pay is the shipping cost (up to a maximum of $15 USD for a single capo) and any customs/duties charges which may apply. We will provide instructions if this is the case for you.

If you wear out the silicone string pad on your Performance or Performance 2 capo, then you can purchase a replacement through our online store. For most users, the original rubber will last a lifetime.
If you have lost the lower arm rubber from your Newport capo, it can also be purchased from our online store. If you are unsure which model you have, complete this form, and we will advise you.

Capos not purchased directly from G7th will require payment for tracked shipping (max $15 USD).

To claim your G7th product warranty, please complete the following form.
Required fields are marked with a red *, and at least one photo is required (see the guidance below). Once the form has been submitted we will assess the information and decide if the claim is valid.

We aim to reply to submissions and messages within three working days - please make sure to check your Junk folder for responses.

First name: *

Last name: *

Email: *

Company:

Country: *

State / province:

City: *

Address 1: *

Address 2:

Zip / postal code: *

Phone number: *

Title:

When did you purchase your capo? If you are unsure please enter a suitable guess, it doesn't need to be exact.*

Please select the option that best describes the issue with your capo, and give further details in the following textbox:

Please give us as much additional information as possible about the nature of the issue that might help us understand what’s happened to your capo, plus details about the guitars you’ve tried it on. Feel free to include a link to an unlisted YouTube video or a Dropbox / WeTransfer / Google Drive link that shows the problem.

Where did you buy your capo?

Order Number

Does the capo referenced in this claim have any engraving?

No engraving
Yes, my capo has engraving (PLEASE INCLUDE PICTURES)

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Tick this box to indicate that you accept the TERMS AND CONDITIONS given above (particularly about possible shipping charges) *

Photo guidance

We require photos with warranty claim submissions so we can assess the potential problems with a capo and determine the exact model capo you have. We appreciate that some problems can't be seen in a photo, so please ensure that you have described the problem in the form above.

Photos don't need to be fancy or high-resolution - a typical picture taken on a phone camera that isn't too dark will usually do the job.

As we have several capos that look very similar, we need to be able to identify the model of yours from the photos. One photo MUST show a clear side view of the capo from a top-down view placed against a ruler, as shown below. The photo should clearly show the string pad measurement against the ruler, which is important for identifying a steel string capo or a Classical/Flamenco capo.
Sending unclear pictures will cause your claim to take longer to process.
This is an acceptable example:
Example 1

Also, if your capo has any engraving, please make sure that you submit photos that clearly show ALL the engraving so we can match it on any replacements we send.

If you think your capo has been lost in the post, please attach a photo or screenshot of any email correspondence you've had with us - either an automated email from our website or a conversation with one of the G7th Team.

Use the buttons below to upload your images: